Terms & Conditions

 

Roseland Furniture Limited (hereafter known as “RFL”) is a private limited company.
Registered office: Chy Nyverow, Newham Road, Truro, Cornwall, TR1 2DP.
Company registration number 07484964, VAT number 107057440

 

Ok guys here's the boring bit! 

By ordering through this website you agree to the Terms and Conditions set out below. You must tick the box stating that you have read the Terms and Conditions and accept them before checking out. Your statutory rights are not affected.



PRODUCT DESCRIPTIONS

 

Every care is taken to ensure the accuracy of the product descriptions, but where sizing is critical please allow a discrepancy of +/- 1cm on all dimensions. The photos of our items capture the colour in the best way we possibly can but this may not be accurately represented on you monitor, depending on your settings.

 

Prices do vary with different promotions, but the price you pay will be the price shown at the time of ordering. We don’t ask you for more if the price subsequently increases, so please don’t ask to be charged less if it goes down! All prices quoted include VAT.


DELIVERY TERMS

 

We sell predominantly from stock and it is shown below the items description whether it is in stock or not. However, if for a unforeseen reason any item is temporarily unavailable you will be notified and given the option of whether or not to proceed with your order. However, we cannot be held responsible for any loss incurred due to late delivery, so if time is of the essence you must clearly state that with your order. If we are likely to be unable to meet your requirements we will inform you by return as above.

 

We ship all orders as soon as possible and will work with the customer to arrange a suitable delivery time for both parties. If after organising delivery a customer is unable to take accept a delivery date or refuses delivery the customer agrees to pay re-delivery charges and all other expenses at cost before a subsequent delivery is arranged.

 

Small Items: If you are out when delivery is attempted the courier firm will leave a calling card with options to re-arrange delivery or collect the item direct from the local depot. They generally re-attempt delivery over the next two working days and will then hold the item in the depot for a maximum of three days. They will then return the item to us. Should we then have to send the item for re-delivery, a charge of £10 will be applied.

 

Large Items: If you are not able to accept delivery on the arranged date you must give us/the delivery firm at least 48 hours’ notice that the delivery date is no longer suitable. If there is a safe place for the items to be left or a neighbour can take them in for you we will need to know. Failure to do so may result in a charge being made before re-delivery can be take place. Please note this will be between £70- £100 depending on your area


Multiple orders will normally be shipped together. However, RFL may by agreement with the customer make delivery by instalments.

 

Where access is unduly difficult or, in the opinion of the delivery driver, dangerous, RFL reserves the right to deliver to the closest practical access point when the items will be deemed to have been delivered correctly.

 

Please examine your purchase as soon as possible and in the unlikely event of any damage or faults report them within 3 working days. If there is a fault we will organise an exchange free of charge as soon as possible. If you simply don't like the item we will arrange for it to be collected and a full refund will be issued as soon as we receive the item back into our warehouse. 

PAYMENT


Orders must be paid for in full at the time of ordering. The buyer warrants that he/she is the owner of the card used to make payment. If delivery is to be made to an address different  from the cardholders address we may contact the card issuer for authorization to proceed with the transaction.


CANCELLATION, RETURNS, AND REFUNDS


You have the right to cancel the contract at any time up to the end of seven working days after you receive your order.
To do this, you must give written notice to RFL by letter, fax, or email, giving full details of the item(s) in question. 


Returns must be in the original packaging as to prevent damage in transit.

 

RFL will refund you by the same payment method you used to make the purchase, within 14 days of receiving back the goods. RFL reserves the right to deduct from this refund a reasonable charge for goods returned not in the condition as described when cancelling.



E&OE