Delivery Information

We know that customers want to receive their item/s as fast as possible, and we use a panel of delivery firms to ensure this happens. Once your order is dispatched you’ll receive an email from us with the name of the firm and a tracking reference.

On top of our standard FREE delivery option we also offer some upgrade options – which you can purchase at check-out if available on your order. See below for more details.

If you have a special request or need some more info, don’t hesitate to contact us on either 01872 672111 or info@roselandfurniture.com

Please see below for more information on the delivery services we offer:

Standard Delivery
Courier Service

Delivery is by 1-man courier service; we advise to allow 1-2 working days for delivery.

This is an all-day, weekday service. If you provide your mobile number/email address when placing the order you will receive tracking information from the courier firm. 

If you are out when the driver attempts to deliver your furniture they will leave a card with simple options for re-delivery. If you wish you may also be able to collect from your local depot. Alternatively if there is a safe place to leave your item just let us know when ordering and we will add the request.

Delivery is to the door, if you require extra assistance why not upgrade to our enhanced 2-man service. Also, check out the options to upgrade to a Priority dispatch (next working day), a Pre-12 service or Saturday delivery for a small charge.

If you have any queries, please contact us on either 01872 672111 (Mon - Fri 9-5) or email us at: info@roselandfurniture.com


2-man service

Delivery will be completed by a specialist two-person delivery team, within 3-7 working days of receiving your order. This service is to a room of choice (as long as it is safe to do so). The delivery service will call/email/SMS you to schedule in a delivery date, a three hour delivery slot will be given the day before delivery. Deliveries are completed in most areas Monday – Friday; Saturday is available in some locations.

The driver can also call you one hour prior to arriving at your house so if you are at work/out you can nip home to meet your delivery.


Pallet service

Used for our extra large/heavy items such as Kitchen Islands, Larder Units etc. Items are sent on a next working day service, and delivery is to the kerb/driveway only. Be sure you have a helping hand as you are responsible for the item once its unloaded from the vehicle by the driver.

We can also send most of our 2-Man items on this service for a small extra charge, so if you need an item ASAP call us on 01872 672111 or select the option on check-out.


Upgrades

If you can’t see an option or you need to discuss a special request, then please either email us on: info@roselandfurniture.com or call us on: 01872 672111.

We’ve heard most requests and will always try to accommodate where we can!

 

Priority dispatch, express delivery

If you need your item ASAP then select this option on checkout and we’ll ensure your order is dispatched as a priority; we’ll ensure your item is delivered on the next working day providing you order before 10am; if you need Saturday delivery then please see the upgrade option below.

Please Note: Orders received on the weekend will be dispatched as a priority on Monday for delivery Tuesday. 

For larger items that we normally send on the Two Man service we can still offer the express delivery. However, please be aware the item will be sent via Pallet Service. 


Pre-12 weekday delivery

Select this upgrade option and we’ll send your item on a pre-12pm weekday delivery service. Perfect for getting that delivery earlier in the day and your new furniture even faster! The delivery is completed by 1-man and is to the door only.


Saturday delivery

A great upgrade option if you are not available to take delivery during the week. For a small extra charge we can upgrade eligible items to a Saturday delivery service. Saturday delivery is an all-day service; completed by the 1-man courier service, to the door.

Please ensure you place your order before 9:30am Friday to get delivery on Saturday. Any orders received after this will be held for delivery the following Saturday. 

If you require delivery on a specific Saturday please add an order note or contact us on 01872 672111. 


Upgrade to 2-man service

Upgrade eligible items to the specialist 2-man service. A great option if you need some extra help with delivery or would like an item/s delivered to a room of choice. Please note that as this is an enhanced service, delivery time is 3-7 working days.


Packaging:

Please retain any packaging until you've inspected your item and are 100% happy with it. 

All of the packaging is made from recycled material where possible, and it’d be fantastic if you could recycle the cardboard etc. as well. If not, cardboard boxes are always useful around the home!

Collect From Truro Store:

It is possible to collect items from our Truro store which is open 7 days a week- please contact us on 01872 672111 or email us at: info@roselandfurniture.com so that we can advise on details of this service. Free customer parking and a helpful hand to load the item/s available!

Non-Mainland UK/Europe

Please email or call us for our delivery charges and to confirm the delivery options we are able to offer. We can arrange delivery to NI, ROI, Channel Islands, IOM, IOW, IOS and mainland Europe.

Area Surcharges:

We try to offer Free delivery to as much of the UK as possible, unfortunately due to the high surcharges made to us by the delivery firms we can’t offer this to the whole of the UK.

A surcharge may be applied to the following postcodes: AB, DD, HS, IM, IV, KA, KW PA, PH, ZE

Non-UK mainland locations will also incur a surcharge and are quoted on a case by case basis to ensure we get the best price possible for you.

We will always work to keep any surcharge to an absolute minimum for our customers.

Roseland Furniture logo Roseland Furniture Clearance Store
4 Oak Way TR1 1DW Cornwall, United Kingdom
01872 672111 Facebook Twitter Pinterest