Terms and Conditions
Roseland Furniture Limited (hereafter known as “RFL”) is a private limited company.
Registered office: Chy Nyverow, Newham Road, Truro, Cornwall, TR1 2DP.
Company registration number 07484964, VAT number 107057440
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By ordering through this website you agree to the Terms and Conditions (T&C’s) set out below. You must tick the box stating that you have read the T&C’s and accept them before checking out. Your statutory rights are not affected.
Every care is taken to ensure the accuracy of the product descriptions, but where sizing is critical please allow a discrepancy of +/- 1cm on all dimensions. The photos of our items capture the colour in the best way we possibly can but this may not be accurately represented on you monitor, depending on your settings.
Prices do vary with different promotions, but the price you pay will be the price shown at the time of ordering. We don’t ask you for more if the price subsequently increases, so please don’t ask to be charged less if it goes down! All prices quoted include VAT at the current rate.
We make every effort to ensure that item descriptions are accurate, however designs can change slightly as the ranges are developed and we can't always update the site fast enough. We're also human, so mistakes do sometimes occur! If you require any confirmation of any design/item details please don't hesitate to contact us on: 01872 672111.
No contract is entered into by RFL until an item is dispatched, an order can be cancelled by RFL at anytime until the goods are confirmed as having left our warehouse and at no time are RFL liabile for any compensation for cancelling an order. We will of course endevour to contact you before cancelling an order and any sums paid will of course be refunded via the original payment method.
We sell predominantly from stock and it is shown on the items description whether it is in stock or not. If an item is listed as ‘pre-order’ please contact us if you wish to confirm availability & delivery times.
If for an unforeseen reason any item is temporarily unavailable you will be notified and given the option of whether or not to proceed with your order. However, we cannot be held responsible for any loss incurred due to late delivery, so if time is of the essence you must clearly state that with your order. If we are likely to be unable to meet your requirements we will inform you by return as above.
We ship all orders as soon as possible and will work with the customer to arrange a suitable delivery time for both parties. If after organising delivery a customer is unable to accept a delivery date or refuses delivery, the customer agrees to pay re-delivery charges and all other expenses at cost (incl. VAT and any administration charges) before a subsequent delivery is arranged.
Small Items: If you are out when delivery is attempted the courier firm will leave a calling card with options to re-arrange delivery or collect the item direct from the local depot. They generally re-attempt delivery over the next two working days and will then hold the item in the depot for a maximum of three days; they will then return the item to us. Should we then have to send the item for re-delivery, a charge of £10 will be made.
Large Items: If you are not able to accept delivery on the arranged date you must give us/the delivery firm at least 48 hours’ notice that the delivery date is no longer suitable. If there is a safe place for the items to be left or a neighbour can take them in for you we will need to know. Failure to do so may result in a charge being made before re-delivery can be take place. Please note this will be between £70- £100 depending on your area.
Multiple orders will normally be shipped together; however, RFL may by agreement with the customer make delivery by instalments.
Where access is unduly difficult or, in the opinion of the delivery driver, dangerous, RFL reserves the right to deliver to the closest practical access point when the items will be deemed to have been delivered correctly. Please ensure that you have suitable access, especially for large items such as the kitchen islands and 3 over 4 chests, our furniture is not flat pack.
PRE-ORDER/OUT OF STOCK ITEMS
If an item is listed as 'Pre-Order' or 'Out of Stock' it is still possible to place an order, and the item will be placed on back-order and shipped as soon as it arrives. Please be aware payment will be taken at the time the order is placed, if you wish to confirm lead times then please contact us either on 01872 672111 or at email@example.com and we will advise further. If you are unable to wait for an item we can advise of alternatives to consider.
Orders must be paid for in full at the time of ordering. We accept all major payment cards, BACS transfers, and PayPal. The buyer warrants that he/she is the owner of the card/account used to make payment. If delivery is to be made to an address different from the cardholders address we may contact the card issuer for authorization to proceed with the transaction. We require clearance of all funds before goods will be prepared for dispatch
CANCELLATION, RETURNS, AND REFUNDS
You have the right to cancel the contract at any time up to the end of 14 days; after you, or the person to whom you requested the goods be delivered receives the order.
To do this, you must give written notice to RFL by letter, fax, or email, giving full details of the item(s) in question and make clear statement that you wish to cancel the contract.
RFL will refund you by the same payment method you used to make the purchase, within 14 days of receiving back the goods. RFL reserves the right to deduct from this refund a reasonable charge for goods returned not in the condition as described when cancelling.
Goods must be re-boxed for return, it is not possible to return/exchange goods without the cardboard boxes as the delivery services will refuse collection.
Returns/Exchanges – Faulty Goods:
Please examine your purchase as soon as possible after receiving them, and if you believe any of the item/s to be faulty then inform us via email/writing with photos of the issue.
Goods that are agreed to be faulty/damaged can either be exchanged or returned for a full refund. RFL will make arrangements for the exchange/collection of goods at our own expense. RFL reserves the right to use a courier/delivery firm of its choosing, this may be different from the firm used to make the initial delivery. Please note collections/exchanges will take place Monday – Friday 08:00-18:00, a specified time cannot be given. At the agreement of RFL, collection/exchange can take place at a third party address (work, neighbour, family member etc.) or from a safe location (garage, rear garden etc.).
Returns/Exchanges – Unsuitable Goods:
Returns- Small Items:
If the item is classed as a 'small item', RFL requires a payment of £10.00 per an item towards the cost of collecting the returned goods; small items are defined as any goods which are listed on the website with a stated delivery window of 1-2 working days; the final decision of what classifies as a 'small item' rests with RFL and its employees. This is to enable RFL to offer the lowest price possible to all customers and does not represent the full cost incurred. The £10.00 charge will be deducted from the amount to be refunded. Alternatively the customer may return the item at their own expense, for which RFL will not be held liable for any costs incurred. The customer will remain liable for the item until it is received by RFL.
Exchanges- Small Items:
Exchanges are free, RFL however reserves the right to limit the number of free exchanges that a customer has in order to ensure the offer is not abused and enable the best prices to be offered to all customers. At its discretion, RFL may impose a charge for the additional costs & admin of an exchange of £10.00 per an item. Any customer affected by this will be informed prior to the exchange being agreed.
Returns/Exchanges – Other Items:
The cost of returning/exchanging all other items is to be agreed with RFL by the purchaser. RFL can arrange for the collection/return of said items at the customer’s request and will deduct a fee (agreed in advance) from the refund amount for doing so. At its discretion RFL may agree to waive this charge, or to negotiate a partial payment amount. Please contact us to receive a full quote on return delivery charges of said items, generally this will be in the region of £20-40, and every effort is made to keep this to a minimum.
Exchange/Return Additional Info:
All collections/exchanges will take place between 8:00am and 6:30pm, Monday - Friday (excl. public holidays), if this is not possible then it will be down to the purchaser to bear the cost of returning/exchanging the item to RFL – RFL accepts no liability for any additional costs or expenses incurred by the customer.
Should collection from the original delivery address not be possible, RFL is happy to arrange collection from a third party address provided by the purchaser by email.
Returned items must be in the original packaging as to prevent damage in transit, RFL reserves the right to deduct from the reimbursement amount (or to charge a consumer) for damage caused to an item which has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.
In addition to the above, mattresses returned as unsuitable must be unopened, in their original packaging with all seals still intact. Mattresses that are returned as unsuitable with the seal broken will be subject to an additional £40 charge.
Please inspect your matress on receipt before accepting the delivery. If there are any signs on damage, you should refuse the delivery and contact RFL.
MATTRESS 10 YEAR GUARANTEE
Certain mattresses hold a 10yr guarantee against all manufacturing defects. If a mattress holds a guarantee, this is clearly stated on the product description. RFL reserve the right to return and inspect any faulty mattress before issuing a credit or replacement. Any credit issued will be a depreciating value of the sale price over the 10yr period.
Roseland Furniture Ltd.