Returns Policy
We strive to offer our customers the best possible price all the time, this does mean that in some cases we do have to make a nominal charge to cover the additional costs associated with some exchanges/returns.
|
|
Small Item Charge |
Large Item Charge |
|
Faulty Item– Return for Refund |
FREE |
FREE |
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Faulty Item - Exchange Item |
FREE |
FREE |
|
Unsuitable - Exchange Item |
Within 14 days - FREE for item of equal or greater value |
Within 14 days - Please contact us, £20-40 depending on item & location |
|
Unsuitable - Return for Refund |
Within 14 days - £10 charge per an item |
Within 14 days - Please contact us, £20-40 depending on item & location |
Mattresses returned as unsuitable must be unopened. Unsuitable mattresses that are returned with the seal broken will be subject to an additional £40 charge.
Please see our Terms & Conditions for full details on our returns and exchanges policy.
Any queries don’t hesitate to contact us on 01872 672111 or email us at: info@roselandfurniture.com