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Returns Policy

Returns Policy

We understand that sometimes an item isn’t quite right and that you may wish to return or exchange.  You have 14 days from delivery to inspect the goods and to decide if you wish to keep them. If you do decide you want to return either part or all of your order then please notify us by either calling our Customer Service team on 01872 672111 or inform us by email at info@roselandfurniture.com

Unsuitable items being sent back for either exchange or a refund must be returned in a fully resaleable condition in the original, unmarked, and undamaged packaging or a suitable alternative. Furniture must not have been used or assembled & mattresses must be inside the protective wrapping. All parts must be returned in the packaging, along with any instructions.

Please note that we reserve the right to refuse the collection of any unpackaged item and to deduct a fee for any item not returned in fully resaleable condition upon inspection when received.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our warehouse. However, please allow 3 to 10 working days from the day of receipt in our warehouse for your returns to be processed.

Items returned will incur the below charges per item for collection & administration costs:

Small Items – Lamp Tables, Bedside Tables, Nests of Tables, Lamps & Mirrors

 

£20

Medium Items – TV Stands, Small Sideboards, Coffee Tables, Armchairs, Benches, Vacuum Packed Mattresses, Rugs

 

£50

Large Items – Large Sideboards, Wardrobes, Beds, Dining Tables, Large Chests of Drawers

 

£75

Mattresses – All Sizes, non-vacuum sealed

 

£100

Small Sofas – 2 & 3 Seaters

 

£100

Large Sofas – 4 Seaters, Corner Sofas & Chaise Sofas

 

£150

Large Garden Sets – Garden Sofa Sets, Corner & Lounge Sets, LIFE Sets

 

£150

Please see our Terms & Conditions for full details on our returns and exchanges policy.

Any queries don’t hesitate to contact us on 01872 672111 or email us at info@roselandfurniture.com.